Shipping and Delivery Times

All orders are processed and shipped within 0-3 business days if its (pre-made), this includes the time it takes to pick, pack, and label your package.

(Pre-orders) may take 30-120 days maximum to finishing being made then ship.

Time in transit is in addition to processing times and is dependent on the carrier and shipping destination.

Domestic Orders: 2-5 business days in transit 

Total estimated delivery time is between 2-7 business days.

International Orders: 7-20 business days in transit 

Total estimated delivery time is between 7-25 days.

We ship DOMESTIC AND INTERNATIONAL

What forms of payment do you accept?

You can purchase on our website using major credit cards (Visa, Mastercard, Amex, Discover, etc), and digital payment methods like Apple Pay, PayPal, Google Pay, and ShopPay. You can also find all of our available payment options on the checkout page.

What are the measurements and sizing?

Please visit the product page of the item you are interested in, and you can locate the size guide within the product description section. If you have any further questions or need assistance with sizing for a specific product, please feel free to reach out to our email, (officialdivinevoidd@gmail.com) or instagram.

Can I Change My Order?

Fortunately, we're able to make changes to an order if notified within 8 hours or less right after the purchase, by contacting us through our email or instagram to make those changes. This includes changes to the size or color or adding items to an order. 

If you purchased an item by mistake, please contact us at (officialdivinevoidd@gmail.com) or instagram (divinevoid.us) before your order ships so we can remove the item or issue a return label to send the item back once you receive it. 

Can I Cancel My Order?

Generally, orders cannot be canceled once they are placed since it interrupts the flow of our orders, however there are a few situations where we may be able to process a cancellation.

If you would like to confirm whether your order falls within our cancellation window, please send your request to cancel via our more help option below. Be sure to send your request as soon as possible at least within 24 hours. Once an order begins processing no changes or cancellations can be made.

Cancellation requests are not guaranteed unless a follow-up email confirming your refund was processed, is received.  

If you do not receive a refund confirmation, we are unable to process a cancellation for your order.  

What is and how do pre-orders work?

(Pre-orders) simply mean you purchase a product early before we even have the product made in bulk. The time frame that it may take for pre-orders to ship can estimate from 30-120 days maximum to ship to our customers but we add in randomized small free items to compensate with the wait time. The reasoning it takes quite some time is due to possible interruptions and long manufacturing processes that we may have to go through. We appreciate you're understanding and hospitality by trusting our pre-order process. If you regret purchasing your pre-order product, feel free to reach out to us for a refund!